Jashnewala, customer satisfaction is important to us. This policy explains the terms under which returns and refunds are accepted.
Return Policy
- We accept returns within 5 days from the date of delivery.
- To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
- Products damaged due to misuse or improper handling are not eligible for return.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or usage reasons unless received damaged or defective.
Return Process
To request a return, please contact our support team with:
- Order ID
- Reason for return
- Product images (if damaged or defective)
Once approved, return instructions will be shared with you.
Refund Policy
- Refunds are initiated after the returned product is received and inspected.
- Approved refunds will be processed to the original payment method within 5–7 business days.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after customer confirmation.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund as applicable.
Shipping Charges
- Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged product).
Cancellation Policy
- Orders can be cancelled before shipment by contacting our support team.
- Once the order is shipped, cancellation is not possible, and the return policy will apply.
Contact Information
For return or refund-related queries, contact us at:
Company Name: Jashnewala
Phone: +91 9205635323
Email: support@jashnewala.com
Alternate Email: info@jashnewala.com
Address: A 1505 Edana, Alpha 1, Greater Noida, 201310, Uttar Pradesh, India